Refund Policy – Terms and Conditions
Introduction:
Oun Egypt Events is committed to ensuring the rights of its clients in accordance with the highest professional and legal standards. The following clauses outline the conditions under which refunds of paid amounts may be requested and processed.
1. Cancellation by the Client within 72 Hours of Reservation
The client may request a refund within seventy-two (72) hours from the reservation date as recorded on the payment receipt, provided that notification is made through WhatsApp or by visiting the company's headquarters in Cairo.
In this case, the refund will be processed within a maximum of fifteen (15) working days, excluding Fridays, Saturdays, and official holidays, with a 7% administrative fee deducted.
If the request exceeds the 72-hour period, only 50% of the paid amount shall be refunded, and the refund will be processed within forty-five (45) working days after the event or service date, excluding Fridays, Saturdays, and official holidays.
2. Event or Service Cancellation by the Company
If the company cancels the agreed-upon event or service for any reason, the full amount shall be refunded after deducting a 5% administrative fee, within forty-five (45) working days from the scheduled date of the event or service, excluding Fridays, Saturdays, and official holidays.
3. Change of Event Date by the Company
If the event date is changed due to general or unforeseen circumstances and the new date is not suitable for the client, they may request a refund. The refund will be processed within forty-five (45) working days from the revised event date, with a 15% administrative fee deducted, excluding Fridays, Saturdays, and official holidays.
4. Cancellation Within 25 Days Prior to the Event
No refunds shall be issued under any circumstances if the cancellation is requested within twenty-five (25) days prior to the scheduled date of the event. Amounts paid are deemed non-refundable.
5. Submission of Payment Proof
The client must submit a clear copy of the payment receipt (via Fawry, Vodafone Cash, Visa, or bank deposit) within seventy-two (72) hours of the transaction. Submission must be made via WhatsApp or the company's official email. Failure to submit within the specified period renders the transaction unrecognized and non-binding.
6. Refund Method and Applicable Deductions
Refunds will be processed via Vodafone Cash only, and the following deductions will apply:
- The applicable administrative fee as specified per case
- 14% Value Added Tax (VAT)
- Applicable transaction and transfer fees
For Refund Requests and Receipt Submission:
📞 01211777781– 01013358550