Amounts paid may be refunded in the following cases:

    1. Inform the company within 72 hours from the date of reservation recorded on the receipt, whether paying via (Fawry - Vodafone Cash - Visa - Bank Deposit)) via phone “WhatsApp” or coming to the company’s headquarters in Cairo, and the amount will be refunded within 15 working days. (excluding official holidays, Fridays and Saturdays) minus 7% administrative fees, and when the period is exceeded, 50% is deducted and the amount is refunded 45 working days after the event or service (excluding official holidays, Fridays and Saturdays)

    2. In the case of cancellation of the agreed-upon event or service provided by the company after 45 working days (excluding official holidays, Fridays and Saturdays) from the date of the event or service provided, minus a 5% administrative fee.

    3.  The date of the event provided by the company changes due to general circumstances and the new date is not suitable for the customer, the amount will be refunded 45 working days after the new date (excluding official holidays, Fridays and Saturdays), minus a 15% administrative fee.

    4. The amount paid for any event may not be refunded 25 days before its date under any circumstances to the customer.

    5. When paying for any event via different payment methods ((Instant - Vodafone Cash - Visa - Bank Deposit)) communicate with the organizers or the company and send a copy of the receipt from the mentioned parties (payment methods) within 72 hours after that the receipt will not be approved.

    6. In the case of refunding the paid amount it gets send through Vodafone Cash excluding the discounted percentage in addition to 14 % added value tax and the transforming percentage.

To contact and send receipts:

01000755532 – 01013358550 – 01013355927